Refund Policy

Refund Policy

OVERVIEW

Defective or Damaged Products

If you have received EleganceCasa products that are faulty or damaged, please contact us within 7 days, providing images of the affected items. We will promptly send you a replacement order or issue a full refund.

14-Day Open Purchase: You have 14 days from the date of purchase to request a refund for eligible products. To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging as when you received it.

Non-Refundable Items: Certain products may not be eligible for refunds due to hygiene or safety reasons. Please check the product description or contact us for clarification before making your purchase.

Items Lost in Transit

By placing an order with EleganceCasa.com, you acknowledge and agree to our shipping times. While most orders are delivered within the specified time frames, external factors like customs inspections can occasionally cause delays. If your order exceeds the displayed time frame by 10 business days, feel free to reach out to us. We will gladly send a replacement order or issue a full refund.

Return Shipping: Customers are responsible for return shipping costs unless the product is defective or the return is a result of our error. We recommend using a trackable shipping service for returns and retaining proof of postage.

Lost or Stolen Packages

EleganceCasa.com cannot be held responsible for lost or stolen packages that are confirmed to have been delivered to the address provided for an order. Upon inquiry, EleganceCasa.com will verify the delivery details, including the delivery address, date of delivery, tracking information, and shipping carrier details. This information will be provided to the customer for further investigation if needed.